“Catch people doing something right”
— Ken Blanchard, The one-minute manager

In this workshop your team will learn what is good Customer Service, gain a better understanding that a customer (client) is the most important person in the organization and how to “WOW” their customers.


  • Knowing what is expected gives you the desire to improve.
  • Become reliable and responsible to yourself and to your customers.
  • Automatically have care and a willingness to help customers.


  • Happier customers become repeat customers.
  • Happy workers exceed customers’ expectations.
  • Catch people doing things a little better, faster and different.

Two (2) half day workshops
One (1) full day workshops available.